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Customer Service
Here is a way to learn what is important to your customers and how to use that information.
Replace Humans in Call Centers
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Consortium for Service Innovation - The Consortium's work integrates academic research and emerging business trends with the members operational perspectives. The result is innovative operational models that improve the customers support experience.
CSIA - A professional, membership-based body dedicated to improving the standards of customer service both at an individual level and at a corporate level across Australian industry.
Customer Care Institute - An international resource organization that assists customer care professionals with improving the delivery of corporate customer care.